Shipping Policy & Return

Policy

ALL ORDERS ARE SHIPPED VIA FEDEX OR DHL

Processing time: 7-10 business days for ALL orders. We strive for 5 business days or less.

RATES ARE DETERMINED BY SHIPPING CARRIER.

DEEGODDESSPALACE DOES NOT CONTROL SHIPPING PRICES.

ONCE YOUR PACKING SLIP IS PRINTED, YOU'LL RECEIVE A TRACKING NUMBER VIA EMAIL.

Once your package has been sent out, Deegoddesspalace is not responsible for your package once in shipping carrier facility.

WRONG ADDRESS - the customer is responsible for adding the correct address at checkout. If your package was delivered somewhere in your town other than your residence, please contact the post office!

MISSING PACKAGE - if your package goes missing by shipping carrier, contact the shipping carrier to file a claim.

WRONG ITEM: If you receive an incorrect item, you must email us immediately upon delivery of your package. Failure to contact us right away may result in your refund request being declined.

DELIVERED- If your package is marked delivered and it's not in your mailbox, please contact shipping carrier - they will get in contact with your mail person to see where they left the package. THERE WILL BE AN OPEN INVESTIGATION

INVALID ADDRESS - if your address doesn't contain a house number, correct city, town, zip code, you will be contacted via email, text message to get the correct address. If there's no answer, you will be refunded immediately.

if your package gets sent back to us due to invalid address your order will be refunded for the item only - not shipping

RETURN POLICY - if a product is damaged on arrival, contact the shipping carrier and file a claim.