Shipping:

Returns:

At Deegoddesscosmetics, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a refund within 5 days of receiving your order, provided the item is returned unused, in its original condition and packaging. Please note that gift cards, final sale items, and opened personal care products are non-refundable. To request a refund, contact us at deegoddesscosmetics@gmail.com with your order details and proof of the issue (e.g., photos). Refunds will be issued to your original payment method within 5-7 business days after approval, and return shipping costs are the customer's responsibility unless the item is damaged or defective. For exchanges, we offer replacements of equal value if contacted within 2 days of receipt. If you receive a damaged or defective item, please contact us immediately for a replacement or full refund, including shipping costs.

WHOLESALE AND PRIVATE LABEL ORDERS CANNOT BE RETURNED OR EXCHANGED!

To initiate a return or exchange, email us at deegoddesscosmetics@gmail.com with your order number, reason for return, and supporting photos or videos if applicable.

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Refund Process

Once we receive and inspect your return, we will issue a refund to your original payment method. Refunds typically take 5-10 business days to process.

If you haven’t received your refund after 10 days, please reach out to us at deegoddesscosmetics@gmail.com

Additional Return Policy Details

Return Shipping Costs

• Return shipping is determined on a case-by-case basis.

• If the return is due to an error on our part (wrong item received or defective product), we will cover the return shipping costs.

• For all other returns, including changes of mind or personal preference, the customer is responsible for return shipping fees.

Cancellations & Order Modifications

• Orders can be canceled or modified within 24 hours of placement.

• Cancellations after 24 hours or after shipment may be subject to return postage.

• If you need to update your shipping address,please contact us within 24 hours of placing your order.

Non-Returnable Items

• Items returned without prior authorizationwill not be eligible for a refund.

Lost or Damaged Packages

If your order is missing or arrives damaged, please contact us within 5 days of delivery with photos or videos of the damaged items and packaging. We will assess the issue and either send a replacement or process a refund.

For further assistance, reach out to us at deegoddesscosmetics@gmail.com

PLEASE allow 12-24 HOURS for an email response!